• Work effectively across a variety of communication channels (LIVE/WEB CHAT (primary), emails, live chat, case management tool, etc.) with a strong focus on creating a positive customer experience
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Must have experience in Process automation on BPM systems like Aris,Siganvio,Camunda,Appian etcProficient with Business Processes,operational / enterprise risk management,audit,accounting,Sarbanes Oxl
Liaising with internal and external contacts when requiredWhen involved in the development of breakthrough products as part of our Digital Experience (LDX) platform,you can encourage the team to adopt
Minimum GraduateMinimum 7 years of industry Customer Service experience in Non Voice Ops (insurance preferred)Production support / Quality Check as and when requiredMinimum 1 year as Assistant Manager
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