Team Lead – Client Services

2 - 7 Years

Job Description

Role : Team Lead - Client Services
Shift : 5:30 PM - 2 AM
Location : Gurgaon

  • Client SLA results
  • Daily performance monitoring
  • Employee Engagement and Development
  • Resource planning (Workload allocation, Leave planning etc.)
  • Implements operational improvements
  • Responsible for maintaining process MIS & Attendance
  • Provide various timely reporting to Manager, production, FTE’s, savings etc. using MS-Excel
  • Create an environment of innovation and creativity that leads to continual process and service improvements
  • Help staff assess their career objectives and developmental needs in achieving those objectives
  • Develop team’s capability by completing quality/accuracy checks, giving performance feedback to employees to increase team capabilities and production levels
  • Develop contingency strategies and plans for staffing changes
  • Production support/Quality Check as and when required.


  • Analytical ability to evaluate data trends and performance
  • Proficient on MS Excel
  • Decision making ability supported with data
  • Multi-tasking capability
  • Client service focus
  • Able to manage multiple priorities and conflicting deadlines
  • Exhibit people management and leadership skills
  • Ability to assess staff strengths and developmental needs and deliver motivating feedback to have staff thrive and grow
  • Ability to build strong relationships with others across business functions
  • Demonstrate problem solving abilities
  • Excellent communication skills
  • Ability to “think on your feet”
  • Drive Process improvement using a methodology
Education and Experience

  • Minimum Graduate
  • Should have knowledge of managing a team of 12-15 individuals
  • Insurance Knowledge or LOMA Certification would be an added advantage.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Team Leader -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Windows Consultants Pvt. Ltd.

A Leading Search firm
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Recruiter Name:Divya S Kumar

Contact Company:Windows Consultants Pvt. Ltd.